TempAI
A new generative AI-powered feature that enhances user collage experience in PicCollage.
PROCESS HIGHLIGHTS
Design challenge & responsibilities overview
Challenge
Opportunity
Incorporating AI to enhance collage process and overall user experience.
Project Type
Personal Group Project
Role
Project Manager
UX Designer
UX Researcher
Contribution
Survey Design
Competitor Analysis
UX Design
Interaction Design
Product Strategy
Project Management
Team
Christine Chen
Andrea Li
Angela He
Linda Tsai
Vera Hu
Wendy Hsu
Tools
Figma
Notion
Timeline
5 Weeks
Oct. - Nov. 2024
BACKGROUND
Project Background
To address a common frustration for food consumers, my team developed "It's Broken Again?" as a solution to the frequent unavailability of items at restaurants. Whether it's a perpetually broken McDonald's ice cream machine or the disappointment of finding Popeyes' chicken sandwiches sold out, customers often face frustration due to equipment malfunctions, supply shortages, or other unexpected issues.
Our website empowers users in the University of North Carolina at Chapel Hill (UNC) community to share real-time updates on product availability at fast food locations. By providing this platform, we aim to prevent wasted time and disappointment, promote transparency in the industry, and ultimately enhance the dining experience for everyone. Additionally, our solution helps businesses optimize inventory management and build customer loyalty.
Difficult to Search for Information
People struggled to find food availability information due to the lack of a dedicated platform, leaving them unsure where to look.
Unreliable & Inaccurate Information
The lack of validation for online comments makes it difficult for people to trust food availability information. Traditional methods, like calling the restaurant, are not always reliable due to potential delays in response.
Accurate
Provide up-to-date & correct information
Centralized
Cover various restaurants on a single platform
Clear
Develop a text-based platform
User-Friendly
Create a streamlined & understandable interface
I developed a mid-fidelity prototype in Figma to visualize our concepts. Given that most users access platforms via mobile, we opted for a website over an app to ensure broad accessibility. User survey insights revealed a preference for social media engagement, and platforms like Yelp and TripAdvisor demonstrated the value of business-consumer interaction. Thus, I designed a text-based website with social features, enabling users to find and share food availability information easily.
1. Access to timely information
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Posts on the home and category pages are sorted by newest submissions.
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A drop-down menu with tabs for posts, managers, and partnered restaurants is included on all pages except sign-in/sign-up, ensuring easy access to current content.
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A search bar above the menu enables quick searches for food items or ingredients.
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Partnerships with fast food chains provide users with timely updates from managers.
2. Foster a sense of trust and reliability
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To address ghostwriting, the platform requires user registration and authentication for posting and commenting.
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To assist managers with oversight, they’ll receive notifications for new posts and can review them by adding comments.
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Managers can also share posts, offering updates on food availability to help set customer expectations and enhance their experience.
3. Social Media Platform Features
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Signed-in users can share thoughts and feedback by commenting at the bottom of the page.
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All users, logged in or not, can show appreciation for a post with a single click on the 'heart' button.
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To broaden visibility, users can also share posts across other apps or platforms.
4. Driving Participation with Benefits
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Our platform encourages user engagement by rewarding verified posts with redeemable points for discounts.
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For managers, it enhances customer perception and dining experiences by delivering essential information for informed decisions, minimizing frustration from unavailable items.
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A strategic slideshow on the homepage and category pages also provides restaurants with a powerful tool to promote campaigns and advertisements effectively.
This 3-month group project was a collaborative and rewarding experience. Our team worked together effectively to conduct research, design, and integrate various components, resulting in the creation of a user-friendly and efficient website. Throughout the project, open communication and task allocation were crucial in ensuring our success. Personally, I had the opportunity to hone my UI/UX design skills, while strengthening my product design and problem-solving abilities.
Due to the in-class project's contraints, we regrettably could not conduct user testing. Looking ahead, I am eager to explore user testing methods for future projects. By incorporating user feedback and insights, I aim to make more informed design choices and continually improve my UI/UX design abilities.